Fulfillment Policy

---

Cheatham's Landscaping is committed to providing high-quality landscaping services to our valued customers. This fulfillment policy outlines the procedures and guidelines we follow to ensure timely and satisfactory service delivery.

1. Scope of Services:
   
   • Cheatham's Landscaping offers a variety of services including, but not limited to, lawn maintenance, garden design, tree trimming, and irrigation system installation.
   • Detailed descriptions of each service are available on our website and will be provided in the service agreement.

1. Booking and Scheduling:
   
   • Customers can book services through our website, by phone, or in person.
   • Once a service is booked, a confirmation email with the scheduled date and time will be sent to the customer.
   • For recurring services, a regular schedule will be agreed upon with the customer.

1. Payment Methods:
   
   • We accept payments via major credit cards, debit cards, and bank transfers. All payments are processed through Stripe.
   • Payment is required upfront for one-time services and the first month of recurring services.

1. Payment Schedule:
   
   • For recurring services, payments will be automatically charged on the agreed-upon schedule (e.g., monthly, bi-weekly).
   • Customers will receive an invoice via email prior to each charge.

1. Timeliness:
   
   • We strive to perform all services on the scheduled date and time. In the event of delays due to unforeseen circumstances (e.g., weather conditions), customers will be notified as soon as possible.
   • If rescheduling is necessary, we will work with the customer to find a suitable alternative date and time.

1. Quality Assurance:
   
   • Our team is trained and equipped to deliver services to the highest standards.
   • We encourage customers to inspect the work upon completion and provide feedback.

1. Cancellations:
   
   • Customers may cancel or reschedule services by providing at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may incur a fee.
   • For recurring services, cancellations must be made at least 7 days before the next scheduled service to avoid charges for that period.

1. Refunds:
   
   • If a customer is not satisfied with the service provided, they must notify us within 48 hours. We will work to resolve the issue, which may include redoing the service at no additional cost.
   • Refunds will be considered on a case-by-case basis. If a refund is deemed appropriate, it will be processed within 5-10 business days.

1. Contact Information:
   
   • For any questions or concerns regarding our services or this fulfillment policy, customers can contact us via email at [cheathamslandscaping@gmail.com] or by phone at [706-825-0818].
   • Our customer support team is available from [8 AM - 5 PM].

1. Feedback:
   
   • We value customer feedback and use it to continuously improve our services. Customers are encouraged to share their experiences and suggestions with us.

1. Legal Requirements:
   
   • Cheatham's Landscaping complies with all applicable local, state, and federal laws and regulations.
   • Our fulfillment policy is designed to align with Stripe's requirements and industry best practices.

1. Changes to Policy:
   
   • We reserve the right to update this fulfillment policy as needed. Customers will be notified of any significant changes via email or through our website.

By booking our services, customers agree to the terms outlined in this fulfillment policy.